Shipping Policy UK

Optimised Lifestyle — Last Updated: January 2026

1. Order Processing

All orders are processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or UK public holidays will be processed on the next working day. Orders placed after 2pm GMT may on some occasions be shipped the following day. Once dispatched, a shipping confirmation email with tracking details will be sent.

2. Shipping Methods

We ship orders using trusted UK delivery partners, which may include:

  • Royal Mail
  • Royal Mail Tracked Services
  • Courier services where appropriate

Shipping options and costs are displayed during checkout.

3. Delivery Timeframes

United Kingdom:

  • Royal Mail Tracked 48: 2–3 business days
  • Royal Mail Tracked 24: 1–2 business days

Delivery times are estimates only and may vary due to postal delays, weather conditions, or courier issues beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on delivery location, shipping method selected, and order weight and size. Promotional free shipping offers may occasionally apply to qualifying orders.

5. Order Tracking

Where tracking is available, customers will receive a tracking number via email once the order has been dispatched. Customers can use this number to monitor delivery status via the courier’s website.

6. Incorrect Address Information

Customers are responsible for ensuring that shipping information is accurate at the time of purchase. Optimised Lifestyle cannot be held responsible for orders delivered to incorrect addresses supplied by the customer, or delays caused by inaccurate shipping information. If an error is discovered, please contact us immediately before dispatch.

7. Lost or Delayed Shipments

If your order has not arrived within the expected timeframe:

  • Check the tracking information provided
  • Contact the courier directly if tracking is available
  • If further assistance is required, contact our support team

8. Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery and provide photos of the package and contents. We will review the issue and arrange an appropriate resolution where applicable.

9. International Shipping

Currently, Optimised Lifestyle ships within the United Kingdom only. If international shipping becomes available, options and delivery estimates will be displayed at checkout. Customers are responsible for any import duties, taxes, or customs regulations applicable in their country.

10. Research Use Disclaimer

All products sold by Optimised Lifestyle are supplied strictly for laboratory research purposes only. By placing an order, customers confirm they understand and accept this condition.

11. Contact Us